When will I receive my rum?
If you order before 10am, your order will be despatched to be delivered the next working day (Monday – Friday). However, please allow 3-5 working days for delivery due to the current courier and supply chain issues.
You will receive an order confirmation email when your order has been placed through our online shop. When your order is ready for dispatch, you will receive an email with your unique tracking number.
Please note our office is closed between Christmas and New Year so any order received during this time will be despatched in early January.
How can I pay?
We take Visa, American Express, MasterCard, PayPal and ApplePay.
How do you process deliveries?
All deliveries for orders placed through our online shop will be processed via our courier partner, DHL. To view their standard terms and conditions, please click here.
Please note that you may be asked to show proof of age upon delivery of your order.
Where do you ship to?
We currently only ship our Rums to the UK.
What happens if my rum arrives damaged or broken?
Our customers’ satisfaction is of utmost importance to us, and we take exceptional care in the manufacturing, packaging and delivery of our products. However if your purchase(s) from our online store are damaged or faulty upon receipt, you can either request a full refund or exchange for (a) replacement product(s) of the same value. Please email email@example.com with details.
Do you offer refunds?
Yes. To request a full refund or exchange, please notify us by email at firstname.lastname@example.org within 28 days of receiving your order. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, your full name, email address, phone number and delivery address.
Only unopened products that are in the original packaging will be eligible for refund or exchange. Approved refunds will be credited to the credit card used during the original transaction within 30 days and will exclude shipping costs.
We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit. It is the customers responsibility to pay for any return shipping fees.
If you fail to meet these terms and conditions, the product(s) will be returned to you and you will not receive a refund nor be eligible for an exchange.